Access Control & Visitor Management
View and manage this page content
Access Control & Security
Access control is a cornerstone of the Cheval West community. Our Community Services staff is dedicated to ensuring all vehicles are properly validated and cleared before entry. With the transition to a modernized, integrated system, resident participation is more vital than ever in maintaining a secure environment.
Our Gates
Cheval features four points of entry. To provide 24/7 coverage and efficiency, we utilize a combination of staffed and unstaffed gate management:
- Lutz Lake Fern Gate: Staffed 24/7
- Dale Mabry: Staffed 24/7
- Ramblewood Gate: Staffed 24/7 (Note: Project underway to improve the gate infrastructure to support the unstaffing of this entrance during slow time-periods.)
- Chambord Gate: Unstaffed. IMPORTANT: All Chambord Residents are requested to sign up for MyWatchtower. This software allows provisioning PIN and QR codes. Also, all 4-digit PIN codes used by the old DoorKing Systems callbox will expire soon.
Note: Cheval does not have a designated "commercial" or "freight" entrance. Residents, guests, and vendors may use any of the community's entances.
Software System
Cheval has upgraded its access control platform to MyWatchtower by JEKA Software, a premier cloud-based access control and visitor management platform. MyWatchtower provides the following:
- Hardware Integration: Seamlessly connects gate phones and security cameras, allowing for real-time video verification of all entry events.
- Resident Control: Manage guest and vendor lists instantly via any web browser, iOS, or Android device.
- Smart Alerts: Receive immediate push notifications or emails the moment a guest is cleared.
- Unstaffed Gate: Provides Chambord resident's the same modern system to manage their access control needs.
Resident Actions
Residents contribute to the community overall by keeping their property’s data current and accurate.
- New Users: If you are a new resident or have not yet moved to the new system, https://mywatchtower.app/signup?community=E92hcu
- Vehicle Access: For any Cheval West resident, please email our gate manager Ramon Perez for assistance: gatemanager@chevalwest.com. Cheval East residents should contact the Dale Mabry gate.
Accessing the Platform
Log in to MyWatchtower using any of the following methods:
Notice: Each gate is equipped with 24/7 video recording. All telephone calls made to or from the gate access phones are recorded for training purposes.